Party Rental Policy:
No Refunds Store Credit Only
Cleaning fee : chairs and tables must be returned free of food and dirt, staples, tape, etc. or there will be a cleaning fee.
Terms: 50% of your order total is due at the time of reservation. deposit is non-refundable. The remaining balance is due one week prior to the time of delivery or customer pick up.
Delivery may be available based on minimum orders of $125 and distance from the store for a fee. Delivery is to ground level (garage or loading dock within close proximity to the delivery vehicle) . Pre-arrangement and additional fees are required for deliveries to remote or difficult locations (ie, back yards, decks, elevators,second floors. etc).
PICK UP: All equipment must be rinsed free of all food, repacked in same containers as received and returned to delivery location. Tables & chairs should be folded and stacked neatly ready for pick up in a single location. Please make sure we have correct contact information for pick up day.
SET UP & TAKE DOWN: Set up and take down of rental equipment may be available at a reasonable charge. Prior arrangements MUST be made for this service to allow proper time.
Tent Installation and rental : It is our policy that our tent(s) be installed by our experienced crew, unless stated otherwise. Upon completion the renter is responsible for the equipment rented whether is becomes impaired by weather, casualty, or any other causes except if any defect in equipment existing at the time of installation.
Underground Pipes, Cables: We have no information of pipes and cables on your property. Therefore we are not responsible for any damages.
Preparations for tent installation, and removal: When installing a tent our crew spreads out the top flat on the ground where the tent will be resurrected, therefore the area must be cleared prior to arrival. The tent must be cleared from objects underneath so our crew can remove the tent. If our crew has to move anything from the under the tent additional fees will be applied.
Linens: Any damages to the linens such as, but not limited to, severe stains, candle wax, chocolate, mildew, rips/tears and/or burn holes while in renters care will be subject to pay a cleaning and/or replacement fee. The cleaning fee is $10 per cloth. The replacement fee is 3 times the rental rate. Never put wet linens into a plastic bag.
LOSS OR DAMAGE: You are responsible for the equipment from the time of delivery to the time of return. You will be charged a replacement cost for missing or broken equipment or packing containers.
RELEASE OF LIABILITY :FIESTAS SOLUTIONS CORP is NOT responsible for injury occurring to Lessee or to any persons using the leased property and the Lessee further agrees to hold fiestas solutions corp free and harmless against any injury claims or property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review, and follow all of the General rules posted on the rented equipment.
Inclement Weather Policy
Cancellation due to existing rain prior to FIESTAS SOLUTIONS setting up rented equipment will result in a store credit or re schedule . FIESTAS SOLUTIONS , at its discretion, may at anytime cancel the rental of equipment should weather conditions become unsafe for the equipment and/or its participants.